Refund policy

SHIPPING

NAHANNIARNTZEN.COM and NAHANNIREFORESTATION.COM uses USPS for all domestic delivery within the United States and International shipping.

Orders placed on the weekend, including a holiday Friday or Monday will be shipped the next business day. Any issue with address or payment verification could result in delayed shipping and we are unable to reroute packages once in transit so please double check your address.

Flat shipping rates apply to Domestic and International orders.

Prices displayed on our site are US dollars and exclusive of taxes.

Once your order is shipped we will notify you with a link that will direct you to updated tracking information.

Order deliveries will depend on how far you live in approximation to our studio in Portland, OR, expect anywhere from 3-7 days. If this is a rush order contact us at hello@nahanniarntzen.com to make special shipping arrangements. Customers will be responsible for the cost of any rush deliveries using FedEx or UPS overnight services.

International shipments arrivals vary depending on country and customs. NAHANNIARNTZEN.COM and NAHANNIREFORESTATION.COM cannot be held responsible for international shipments that are held in customs.

Orders will include insurance for the price of the order. All claims of lost or damaged items will be the responsibility of the customer.

IF YOU ARE IN Portland OR, or expect to be, please feel free to visit our studio and purchase direct avoiding shipping costs entirely! Email hello@nahanniarntzen.com to arrange a time. Hours are generally between 9am and 3pm PST Monday- Friday. We can take cash or credit cards on site.

 

RETURNS

RETURN POLICY

Due to the nature of our limited availability and our small operation:

We accept returns and exchanges within 14 days of order date, for unworn and unwashed merchandise with original tags attached. No returns will be accepted after 14 days.

Clients are responsible for return shipping charges. If there was a mistake on the part of NAHANNIARNTZEN.COM client will be reimbursed shipping charges.

We do not except returns on books.

Full price items will be refunded to the original payment method, minus any shipping costs involved. Your account will be credited within 5 days of receiving your return. If you have any questions, please email us before purchasing.

 

TO MAKE YOUR RETURN

E-mail us at hello@nahanniarntzen.com within 3 days upon receipt of order with the reason for return or exchange.

Goods must be received back to our studio in Portland,OR within 14 days of order date, and be returned unworn and in perfect condition. We do not accept liability for shipping loss or damage of returned goods.

Exchange orders will be shipped out upon receiving your return, and any difference of price will be adjusted to your original payment method. Tracking confirmation will be emailed once your exchange order ships from our studio.

Any questions, please email hello@nahanniarntzen.com .