Shipping And Returns

 

SHIPPING

We useUSPS for all domestic delivery within the United States and International shipping and are generally shipped within 3 business days (excluding made to order).  Any issue with address or payment verification could result in delayed shipping and we are unable to reroute packages once in transit so please double check your address.

MADE TO ORDER items will be shipped within 2 weeks of purchase date.

Returns must be received back in our studio within 14 days of delivery date (domestic) and 21days (international). 

Books are final sale.

We offer free shipping within the US and free shipping to Canada for orders over $50.00

International shipping is a flat rate of $20.00. International return costs are the responsibility of the customer.

Prices displayed on our site are US dollars.

Once your order is shipped we will notify you with a link that will direct you to updated tracking information.

Order deliveries will depend on how far you live in approximation to our studio in Portland, OR, expect anywhere from 2-7 days for domestic, longer for international. If this is a rush order contact us at hello@nahanniarntzen.com to make special shipping arrangements. Customers will be responsible for the cost of any rush deliveries using FedEx or UPS overnight services.

International shipments arrivals vary depending on country and customs. We cannot be held responsible for international shipments that are held in customs. 

Orders will include insurance for the order. All claims of lost or damaged items will be the responsibility of the customer.

 RETURNS

Due to the nature of our small operation:

We accept returns and exchanges of in stock items within 14 days (domestic) and 21 days (international) of delivery date, for unworn and unwashed merchandise with original tags attached.

Full price items will be refunded to the original payment method. Your account will be credited within 5 days of receiving your return. If you have any questions, please email us before purchasing.

Sale items are FINAL SALE, unless there is a size change and then we will exchange if there is an available size.. Don't hesitate to ask questions before you buy. 

To make a return:

E-mail us at hello@nahanniarntzen.com within 3 days upon receipt of order with the reason for return or exchange. 

Exchange orders will be shipped out upon receiving your return, and any difference of price will be adjusted to your original payment method. Tracking confirmation will be emailed once your exchange order ships from our studio.

IF YOU ARE IN PORTLAND, OR

 or expect to be, please feel free to visit our SE Portland studio, try on and purchase direct! Email hello@nahanniarntzen.com to arrange for a time and address. Hours are generally between 9am and 3pm PST Monday- Friday. We can take cash or credit cards on site. We would love to see you.

Any questions, please get in touch, hello@nahanniarntzen.com .

THANK YOU!!